Returns & Refunds Policy
No returns or exchanges are accepted on any purchases made at Bongards RV, online or in‑store. Please review product information carefully before purchasing and contact us with any questions—we’re here to help you choose the right item the first time.
Damaged or Defective Items
While we do not accept returns, if your item arrives damaged or is defective out of the box, please contact us within 48 hours of delivery or pickup. We will assist with inspection and next steps, which may include warranty support or a remedy permitted by the manufacturer or applicable law.
Vehicle (RV) Purchases
Sales of new or pre‑owned RVs are final upon delivery and/or registration. Any concerns after delivery will be addressed through manufacturer warranty (where applicable) and our service department.
Order Cancellations
Orders that have entered processing, been shipped, or are special‑order/custom items cannot be cancelled. Deposits on custom factory orders or units undergoing pre‑delivery inspection (PDI) may be non‑refundable per the signed purchase agreement.
Need Help?
Questions before you buy, or issues with a recent purchase? Our team can help with specs, compatibility, and warranty guidance.
- Email:
[email protected] - Contact form: bongardsrv.ca/contact-us
- Phone:
+1 (506) 474-1222